So i am making this thread specifically for discussion and contribution to the article on Wateen. For those who don't know, this is a unified effort from forum members who have suffered from Wateen's service and once the article is written, it will be sent to magazines like Spider, netmag, etc and posted by various individuals here on their blogs (those who have them and want to post the article on it).
This is being moved into this new thread so that the stickied Wateen thread doesn't gets detracted from the usual discussions there.
Without further ado, the preliminary article is given below:[quote=", post:, topic:"]
when wateen telecom was launching alot was expected from them and they had major hype but when they finally launched their packages were not too exciting but still people bought connections from them due to the fact that it was wireless and that there was no dependency on ptcl.It was actually a premature launch. One that was initiated in fear of Mobilink's WiMax. A franchise manager admitted this to me himself. What were he numbers? I think Wateen registered 20000 customers in 1 week. That goes to show the "money-only" approach. Instead of ensuring a stable structure first they wanted to suck in as many customers as possible. But Wateen has mostly choosen to ignore its customers problems and keep promising more when they can never provide. The first major excuse that Wateen telecom continues to use is that of the customer being out of coverage even of the customer is in the coverage.Also there is the issue of their Customer Service staff being extremely unhelpful. Giving us redundant suggestions that have nothing to do with the internet. Not to mention their top management is literally hiding from the public. What does this all indicate? That they know of the problem but don't want to be held accountable. The saddest part is that this venture was brought by the same Group that has had success here in the form of Bank Alfalah, etc. Now it seems they've grown a bit cocky. Taking the Pakistani consumer for granted. But times are changing and we do not intend to sit back and let them launder money off us.
Wateen's network also is crippled in the fact that uses 4 or 5 NAT layers which is ourageuos this increases latency substantially. Customer support with them is almost non existent with them and when does complain most of the time he is told to do silly stuff like clearling ones cache and renewing our ips,which is just stupid. I myself when complaining to wateen was told i could not use wateens services because i was use linux as my operating system , which is just lame. The CPEs that we are provided by wateen telecom are underpowered for the price we have paid, in that they can not handle a simple bittorrent download and restart automatically and randomly. Billing for the most with wateen did not exist with wateen until now but most of thier bills are confusing in the bills received by customers line rent has been added when post-paid customers already paid for line rent in the hefty 19500 we paid
To save each and every penny Wateen uses every tactic possible they run under-powered servers to save maoney( this has been confirmed from a wateen engineer) and they also try to snatch each penny from customers to. When bills were delievered to customers they were charged with line rent which post paid customers had already paid.Then when that excuse did not stick they made a new excuse that wateen has not received the checks of post paid customers but the banks of these customers told a differnt story.
The indoor CPEs that customers have been given run under powered ARM mobile CPUs which is the reason that when they come under load they restart the CPE to reduce the load and wateen instead of fixing this problem blames the customers by saying that everything is fine from there side but it is the customers computers that are faulty.
Stupid excuses are given by Wateen Telecom to customers for their services not working properly one such excuse is that there are upgrades being performed at wateen's end but when i asked what these updates are. The representatives have no answer. All of this proves Wateen telecoms incompetance to handle their network which was set up by a company with a great reputation Motorolla. So think at least 20 times before buying any service by wateen telecom
edit: i will wait till 2 days if u guys wana add anythin after which i wil mail this to spider and u guys can publish it on ur blogs