I currently have copper telephone line and i have PTCL 2MB DSL internet connection. I live in Phase 2, DHA, Lahore.
1) How can i get a fiber optic line for my telephone line? Procedure? Whom to contact? Charges?
2) Can i get fiber optic for the same telephone number i had copper line before or will it be installed on a new number?
3) Can i use my already PTCL internet connection for the fiber optic line or will i have get a new PTCL internet connection?
4) Any more details you can provide me about switching to fiber optic?
Right now i am using ptcl broadband 2MB DSL connection and my line is copper. When the ptcl doubled speeds recently i was not upgraded initially. After a long time waiting when i finally contacted PTCL support they said they have upgraded everybody and will upgrade me as soon as possible. Finally after 1-2 weeks waiting they changed my port from 2MB to 4MB but as soon as they did this my modem never got stable ASDL light even for a few seconds. After more complaints finally they said your line is in fault and you need to get fiber optic for 4MB and switched me back to 2MB.
A month later i contacted support again and told them my history and they asked for my line SNR and line attenuation and said your connection will be upgraded to 4MB but after a month of complaints the result was the same and again had to revert back to 2MB. So now i am thinking of switching to fiber to get 4MB connection.