I have a 4mb PTCL broadband connection. I do online gaming like dota2 etc. I need good pings to play flawlessly in those games. But my internet does not allow me to do so.
After every 5 minutes or less the internet disconnects. Both internet and ADSL lights become OFF and I get re-connectivity after 30-40 secs. I have tried on both G.DMT and ADSL2+ but the problem remains. Also have changed my wire from Copper-Fibre converter (which is installed at the end of street by PTCL) to my splitter, but still same problem. Also have changed my modem from AN1020-25 to Sagemcom f@st 1704, but still same problem. Have also tried after bypassing splitter but the same problem persists.
Last year they changed my telephone number saying that the old line was faulty and I got no problem for 5-6 months but now its again giving me those issues back.
My device have no logs. The other statistics are:
Statistics -- xDSL
Mode: ADSL_2plus Traffic Type: ATM Status: Up Link Power State: L0 Downstream Upstream Line Coding(Trellis): On On SNR Margin (1 dB): 22.3 6.8 Attenuation (1 dB): 14.5 6.1 Output Power (1 dBm): 19.8 12.4 Attainable Rate Rate (Kbps): 16528 884 Path 0 Downstream Upstream Rate (Kbps): 4095 948 MSGc (# of bytes in overhead channel message): 87 12 B (# of bytes in Mux Data Frame): 29 13 M (# of Mux Data Frames in FEC Data Frame): 1 16 T (Mux Data Frames over sync bytes): 3 8 R (# of check bytes in FEC Data Frame): 16 10 S (ratio of FEC over PMD Data Frame length): 0.2268 7.4880 L (# of bits in PMD Data Frame): 1622 250 D (interleaver depth): 4 8 Delay (msec): 0.22 14.97 INP (DMT symbol): 0.15 1.28 Super Frames: 125158 119200 Super Frame Errors: 0 41 RS Words: 10988348 340161 RS Correctable Errors: 0 17 RS RS Uncorrectable Errors s: 0 0 HEC Errors: 7 3111 OCD Errors: 0 0 LCD Errors: 0 0 Total Cells s: 6157611 1417994 Data Cells s: 3944 3675 Bit Errors s: 0 4041 Total ES ES: 40 64 Total SES SES: 38 19 Total UAS UAS: 99 99<br> <p> </p><p><b>Statistics -- xDSL</b><br><br><span style="color:rgb(95,95,95);font-family:tahoma, sans-serif, arial, helvetica;font-size:12px;"> </span></p> Mode: ADSL_G.dmt Traffic Type: ATM Status: Up Link Power State: L0 Downstream Upstream Line Coding(Trellis): On On SNR Margin (1 dB): 16.1 9.0 Attenuation (1 dB): 12.0 5.5 Output Power (1 dBm): 15.8 12.3 Attainable Rate Rate (Kbps): 6880 1060 Path 0 Downstream Upstream Rate (Kbps): 4096 896 K (number of bytes in DMT frame): 129 29 R (number of check bytes in RS code word): 14 16 S (RS code word size in DMT frame): 1.00 8.00 D (interleaver depth): 64 8 Delay (msec): 16.00 16.00 INP (DMT symbol): 3.13 0.18 Super Frames: 131007 124725 Super Frame Errors: 0 0 RS Words: 56098 5542 RS Correctable Errors: 0 0 RS RS Uncorrectable Errors s: 0 0 HEC Errors: 7 3111 OCD Errors: 0 0 LCD Errors: 0 0 Total Cells s: 135813 0 Data Cells s: 29 0 Bit Errors s: 0 0 Total ES ES: 40 64 Total SES SES: 38 19 Total UAS UAS: 114 114 <p> </p><p>Also I have not found any other Internet Service Provider in Lahore who agrees on giving good pings and 4Mb DSL connection. I have also tried Wateen which is good in terms of connectivity and customer service but have high pings due to wireless connection. So I am left with only option to use PTCL broadband. Am stuck, please help me how to solve disconnection on PTCL.</p><p>BTW sorry for a very long post, but I hope you can understand the situation. Thanks</p>