PTCL is at it again. For the 4th time in the last month, PTCL's DSL 4mb connection decides to destroy its SNR margin, goes below 10 (SNR margin 6.0/7.5), which effectively kills the connection by reducing download to 2.7 and upload to a horrifying 0.15mb. Yes, 0.15mb, which is basically around 14 to 18k.
Most people wont really notice it, but it pretty much kills any hope of multiplayer gaming.
I've spent about 8 hours collectively calling ptcl and asking them to fix it. They know what the problem is and sometimes it gets fixed for a day, sometimes for a couple of days, but it is always back. Has been like this for a month now. They keep saying 'the line parameters are bad' and know its a problem at their end but they are unable to fix it permanently.
Can anyone please help me in finding out a more long term solution to this issue? Is there a better way to get them to deal with this? I've been to the exchange in the past for various other problems as well. Any help would be greatly appreciated.