I am using PTCL DSL from last more than 2 years with Shiro Modem, it was going well but from last 2,3 months things have gone very bad. Sometimes DSL light(LED) goes off and sometimes Internet light(LED) turns red ... I have done atleast dozen of complaints , but no use. Even once a lineman came and he said your line is all right , so there is no issue . But my internet doesn't work .
Now I am thinking to cancel the connection, so I need to know what is the process , just a call to 1218 for connection disconnection if enough ? Do I have to return back Shiro modem aswell?
And also what would be the scenario if I after trying Wireless options , I want to go back to PTCL ?