PTCL Downstream Problem

Hello i am having a problem with my Down Stream i converted my package to 4mb a long time ago but i was not getting my downstream of 4 mb it was just 1024 constant i called the PTCL helpline after 4 months they came to my house and have done some settings but now my downstream is not constant some times it is 400 and some time it is 900 Not more then that i called the helpline again and told them that my SNR Margin is only 8 and it is not good for 4mb connection but they didnt Help me instead of helping me out they say that you have a virus in ur pc but i have 4 pcs in the house all have the same problem and they say that you are running 4 pc thats why but i run only 1 pc at a time pleaseeeeeeeee help:(

post you line stats here.

Mode: ADSL2+

Type: Interleave

Line Coding: Trellis On

Status: No Defect

Link Power State: L0

Downstream Upstream

SNR Margin (dB): 7.4 6.8

Attenuation (dB): 51.5 28.5

Output Power (dBm): 17.8 12.6

Attainable Rate (Kbps): 968 909

Rate (Kbps): 478 901

MSGc (number of bytes in overhead channel message): 13 12

B (number of bytes in Mux Data Frame): 13 13

M (number of Mux Data Frames in FEC Data Frame): 16 16

T (Mux Data Frames over sync bytes): 13 7

R (number of check bytes in FEC Data Frame): 16 12

S (ratio of FEC over PMD Data Frame length): 4.3736 7.8667

L (number of bits in PMD Data Frame): 439 240

D (interleaver depth): 8 4

Delay (msec): 8 7

Super Frames: 102502 76466

Super Frame Errors: 760 0

RS Words: 1582376 582676

RS Correctable Errors: 12060 12

RS Uncorrectable Errors: 10475 N/A

HEC Errors: 558 46320

OCD Errors: 6 0

LCD Errors: 0 0

Total Cells: 6624773 2632546118

Data Cells: 932395 286243840

Bit Errors: 0 3105781

Total ES: 43 40119

Total SES: 16 36924

Total UAS: 39 36908

1) Try to use G.Dmt mode instead of ADSL+

2) Get hold of lineman and get your line changed DB/Pair

If it doesn't help lodge a complaint daily.

lol i Tried G-DmT i think i have To get Hold Of Lineman:(

Attainable Rate (Kbps): 968

at this line and in dis pairs condition, u can't get more den it

yea , bad line condition , get lineman and ask him to replace the pair