KARACHI: PTCL has declared year 2008-09 as ‘Customer Care Year’, stated SEVP Commercial Dr Sadik Al-Jadir. He was addressing a Road Show arranged for PTCL officers and staff to highlight the importance of the theme. He urged the PTCL staff to adopt a customer friendly attitude and be more courteous with customers to make “feel the difference” a reality. In this regard he explained the measures and salient features of the year long project, stated a press release issued by PTCL.
He said PTCL has recently introduced services like Broadband & IPTV (Smart TV) and other value added services to maintain its leading role in the telecom sector of Pakistan. PTCL is endeavoring to improve network and infrastructure to ensure best quality services.
He further asked the PTCL staff to put all their efforts and use their capabilities to enhance telecom facilities with high quality. He assured staff that the management has planned an extensive training plan to elevate the level of skills, bringing field staff to the level of excellence, so that they are capable of importing new technologies and services.
EVP Customer Care Ahson Rabbani elaborated on the various processes, policies, procedures, solutions, network, improvement and team building and change of attitude to achieve the customer friendly atmosphere and cope up with the challenges of emerging telecom competition.