PTCL broadband not working.?

I have AN1020-16t Modem , Internet not working since morning.. i can see red internet lite stable on my modem .. why red lite ..?? however i have another connection with ZXDSL modem ..and the net is working perfect on that... similar issues with anyone ?

it s user specific issue..either a port hang or error 651-691 at particular DSLAM. check with 1218 they'll diagnose ur problem by few tests..try getting through supervisor CSR most of the tym they are helpful.