Port Forwarding in Wateen Devices

Please share your knowledge about port forwarding in wateen devices. I am having Buckeye device with two black antennas on it.

although it looks that the port is forwarde but I wanna use card sharing for opening encrypted channels of different satelies.

The suy who gave me C line for card sharing told me that there is some problem in your port forwarding and you should check your router device as other people are not facing this issue.