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The briefing, which served to introduce Nokia’s customer care centre initiative was addressed by Nokia’s key regional officials, Imran Khalid Mahmood Country General Manager Nokia Pakistan and Afghanistan, Ian Stewart, Care Director Nokia Middle East & North Africa and Zoff Khan, Managing Director of Global Customer Care, a Koohiji Group Company.
The Nokia care centre has been established to facilitate consumers and is a global initiative, which is the first of its kind in Pakistan. Nokia care was launched in Lahore last month and is now being launched in Karachi, with many more to come. The Nokia care will provide customers with the required help and assistance needed to ensure optimal performance of their Nokia devices, with easy access to expert maintenance services and purchase enhancements for the sole purpose of maximising customer satisfaction.
Additionally it will offer a unique possibility for consumers in Pakistan to check the warranty of their Nokia device via SMS, by simply sending the IMEI number of the device to 66542 (Nokia), shortly after which a response will be sent back to the device from which the query originated.
Sharing his insights on the occasion, Imran Khalid Mahmood Country General Manager, Nokia Pakistan and Afghanistan stated, “The Nokia Care Centre in Pakistan demonstrates our firm commitment to bringing services in the local market that will help us meet customer expectations via a constant flow of first hand information and feedback from our customers.”-PR
Source: Business Recorder
i wonder what will de do here when mobile importers (MZ UM) are already giving warranty and customer support