I am using PTCL 1 MB package and so far I am extremely disappointed, here are the reasons:
1, The browsing is very bad, You have to hit enter 2 - 3 times before even google actually load properly.
2, The ping is very high with online gaming (NOTE: I am not talking about local PTCL servers, I am talking about gaming on Tunngle with friends who are in Karachi having different services, we play games like C&C Generals but usually I disconnect all the time because of high ping and RTOs) I had MaxCom 1 MB previously and never faced a ping issue, I shifted from MaxCom because my area has line quality issues so I switched my landline to fiber and took PTCL and so far I am regretting the decision.
3, Worst customer support ever, I have called them many times but they simply don't listen, all they know is how to make customers fool and nothing else, they are non-technical and don't even understand the basic terms of networking. Like I requested them that I am an online gamer so I like to have fast-latency type but they have given me interleaved latency which is not good for gaming but they simply don't understand what I am talking about and the ones who understand simply try to make me fool by saying Sir please email to our gaming admin who's name and email is XYZ. Whenever I email the email simply return to my mail box i.e fail to deliver.
I don't understand when they cannot provide good after sale services then why launch so many products and services ?
I can switch my line back to copper from fiber and take MaxCom services but unfortunately MaxCom is also part of PTCL now so I know what to expect from them, now my question is that can anyone tell me how LDN is ? I mostly use my connection for online gaming and some normal downloads nothing else. I bet its better than what PTCL is offering but advice from someone who has personal experience will be appreciated.