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Easy solution is to call the helpline and keep note of who attends to you. If it doesn’t stops with 2 calls, on the third call, tell them you will sue them in the court if the messages don’t stop. Ask them to escalate the call to their manager. Give reference to those who previously attended your call. Give them a suing amount of a couple million rupees. Use a strict tone. Speak English, if you have fluent spoken English.
That won’t help, as once when i got into some trouble due to Ufone’s negligence i talked with the floor manager twice (First time she hung up the phone) second time she was unable to say anything in her defense. I even asked her to resign from the job if she can’t help the customers and threatened her about reporting this to higher authorities, then i contacted with some higher authorities in Ufone and got my problem solved within 3 hours though i didn’t reported about the Floor Manager’s attitude 'cause She would have surely lose her job if i did so.