The link was again down past day from 4PM to 8.30PM.... Help Line was so busy, I held on for a quite some time may be 15 or 20 min on my mobile and hanged up the call....
So I talked to the tech-boy on the phone on which he just responded positive to the issue. "The service is down and all the devices were on 'Search Mode' in Lahore and adjoining cities."
I also tried to acquire the information about the mac binding fact currently on top. He also positively answered that it was initiated to restrict the usage of an account to the device as there was a lot of complaints, raised by the customers them selves that their accounts were being miss used.
He told that after the upgrade process completes, the user will only be able to login with his/her account only on the device the account is bound to. On that fact, I asked specifically about the Login Page, whether the login page would still have to be faced after this mac binding? He again responded positively that currently when the upgrade is in process the service is causing different experiences at user ends but after the completion of the process the user would still have to face the login page to get authorized for the internet usage. Only the login access will be restricted to the devices but users would need to be logged in.
He also disclosed the information about the discounted packages announced in the specific cities. Which were to be sold to new customers but he also showed the possibility of older customers as well to be covered in this offer and asked me to visit the frenchise on this specific to get informed about my package. I thanked him sincerely...
I was totally free and the internet was also down so I planned to visit the frenchise right on that time. In very short, there I discovered that after this huge upgrade process there will be much changes in the system including the new discounted packages getting affected. Not only the account but also the device will not work in the region it is not sold to. "It was being asked in some other thread that if we purchase a discounted package from these specific cities and use some where else. Then it will not work as per the information the frenchize gave."
Upon my question, he, at frenchise, also said that the login page would still have to be faced after the mac binding but it might be by passed on later upgrades.
Just thought to share the talks I had with them.. will update it with any changes I got... I know I started it as a new thread while there were also a couple of threads regarding every single issue currently raised, but I guess I've put all the information I had with them about recent issues in this single post. Please share yours