Just today i got a call from my manager in America that he has sent salary of two employees through some service in karachi and the amount had to be collected from MCB in I-8 markaz. I reached to their office at 2 o clock sharp. I door was closed and there were few people inside who were sitting to get their transactions processed. Since the bank would be closed tomorrow and the day after it would be EID so i requested the guard to let me in. The efficient guard nodded his head and said sorry i cant let you in as the time is closed. Yea, he was right the time was over but do we religiously follow strict timings when we have to come to office? Do the bank employees realise the importance of time when they are processing the requests of the people. I and many of us have had happened to see people sitting or standing in queues and waiting for their turn while the bank staff is either working slowly or talking to each other and often only 1-2 personnels are processing the requests while there are several other counters empty.
I asked the guard to take permission from any senior manager as the amount that had to be collected was the salary of two employees and they had to leave for their village. Without their salary how could they spend their eid? this thought just made me shivered and i got so hell tensed that i had to take this amount else it will ruin their eid. So i stood for twenty minutes waiting for the guard to come and see if he got any success.
Infront of the door was the desk of customer services officer and she just started explaining me that time is over and that they wont process anything later than this time. I was so hell furious as if you put yourself in my shoes you would realise. I was thinking are we so stone cold that they dont realise that its the money of the customers and if they cant get their money on time for Eid , what is the use of bank services? Is this the quality of service that bank boasts? Are the rules and regulations above the humanity? If it would have been the issue of any MCB employee , do you think he would be treated the same way? Was this justification enough and does it serves the purpose?
Two or three employees gathered up and said to the guard to close the door and that they wont process this request. I had nothing to do but to leave the premises and come back empty handed. I cant forget the sadness i saw in the eyes of the two employees when i told them that the bank didnt entertained their case and that they have to go empty handed back to their family and spend the Eid as it is.
Personally speaking i am so much depressed by this treatment, if it would have been any other occassion it would be fine but atleast they should have considered the issue as it was EID and we as a Nation hardly get any chance to spend some good time with family.
I have decided not to ever use the services of MCB and shall never open any account with them. May be this wont do much to them but if many of us follow it will greatly impact.