Hello to all,
First of all, I'm using PTCL's Wired 4MB on Copper Wire, D-Link Router, Modulation is ADSL_2plus and my most biggest problem is:
From my 12pm to 6pm my internet works like a charm, but after 6pm till next day's 12pm it disconnects like hell the all time.
My SNR & Data Rates at bad hours are like this:
DS Rate: Varies from 800-2700 KBps
US Rate: Varies from 400-900 KBps
DS SNR: Varies from 0-5
US SNR: Varies from 5-6
My SNR & Data Rates at good hours are like this:
DS Rate: 6035 KBps (Fixed)
US Rate: 1020 KBps (Fixed)
DS SNR: Varies from 12-15
US SNR: 6 (Fixed)
Now when I first talked to Supervisor, he said that I had an overload of 2MB which was causing disconnections and the Data Rate to show 6035 KBps, but there the problem didn't get solved.
When I talked to Supervisor for the second time, he said that they have removed the 2MB overload, later when I told him that I'm still facing disconnection in bad hours, he told me that it is the problem with my pairs and we'll fix it in 24 hours, but it has been like 2months & this problem has gone over the head.
I think PTCL can't figure out what exactly my problem is. Only PTCL calls I get are from the Automatic Call (I have to press '2' for problem not being solved) and CSR asking same thing where I have to say 'No' too.
Can firecruz or anyone help me over this then I'll be greatful.