Broken PTCL telephone wire - Solution?

Recently my PTCL landline telephone wire (Black Copper Wire) broke because of thunderstorm and when I went to fix it, it was not there I mean in the street, may be someone stole it.Now there is only a foot of wire hanging from main box.Can I ask PTCL to provide me with a new wire and how?Because that type of wire is not available in market only PTCL provides this hard wire.Will they charge me?I live in Multan.

just complain to 1218 thy give u new cable free of cost.