^you must re-read the text I said with the clause "if i am right" about what he said.
And I didn't talk about specifically about some noobs at their help center. I just explained the fact when and why do you get such replies from them. I will still say the same that they are not the experts. I will support your objection If you say that they weren't able to help you with the IDEOS (the Android phone) by Zong..... But I will not favor your claim that they should support you with any other Android phone. then whatever the device is. They wouldn't have much idea about all the Android versions, flavors, and network issued modified Androids...... And specially in Android not all the manufacturers give the same interfaces or same set of wizards in their devices, I hope you already know about that.
So to me logically, the CSRs(at any Operator) must not be supposed to be responsible for Platforms (as they are not technical. they are just helpers with pre-set values in their minds by technicals). If they help you in this regard, I would appreciate them. Even you will not be helped by them for any Nokia device which is not listed in their supported handsets list. They don't call it Symbians or Java based categories. They just use names of the Models. This should be you, good enough to differentiate between the models and use a set of instructions what you think is good for your handset.
I remember when I was facing some issues with GPRS/MMS on Nokia E52 and this specific device wasn't listed in front of him but he could see E72 and E51. He was gonna send me general settings but I asked him to send me the settings for E51.
BTW I don't use Zong but I know how they deal with the customers, not only at Zong but at other Operators as well. But this wasn't like to blame others in each and every thing.... Some thing is there, you have to be yourself responsible for.
I don't know why I am arguing on this because I know every one out there thinks to be so geeky but when it comes to NO-WAY-AROUND, they start blaming others being responsible for something. If you think you are good enough, why don't you feel a bit of you responsibilities? Any ways. this has to be fixed some where.