World call wireless phone prob

hello this is fazee from lahore main nay kal mean 29 of oct 2011 ko world call ka wireless phone buy keya pahlay as ko 789 per activation karwanay k lahay request fwd karwai tu 24 hour k baad ja ka active howa bakol 789 walon kay per as k baad mujay 400 ka few balnace be mila incoming calls be receive be ho rahe han per out going nahe ho rahe phair main nay helpline per call ki aur won k head officer say bat ki bakol as kay mara number active nahe howa mujay samaj nahe aa rahe 789 walahy kahtain han k mara no active ha aur as say pahlau na incoming calls aa rahe thi na free balnace mila tha aab yah dono cheazin ho rahe han tyu number active kyun nahe ha? phair as office ki maray cell per call aaye k aj rat tak no active ho jay ga per aabe 11 25 ho gay han stil prob ha aap sub logo say yah pochna ha k jis kise nay be world call ka no active karwya ho kya wob sub ko ase prob face hoe thi?