Okay so now the PTCL SMART TV team (2 guys regular type exchange staff) visited my premises for Installation after 1.5 years of order placement. I thought that's cool, so i let them in, The big guy even didn't knew where are the keys placed on a keyboard and he typed admin in 1 min i guess, after that when they opened the box of new modem, i have asked why don't you provide me with the WiFi (as its free for smart TV customers others have to pay 200) the big guy says it is WiFi, I was like "shocked" i have asked there is no antenna and he was like "acha! pata nae jee", and called another guy at exchange to ask about VCI/VPI values, it took him 15-20 to set up the new device (I can do the same in 1min or less). Finally it was done.
Next box was the SET TOP box's, it case was very rough, i thought may be due to loading unloading and carelessness its like that but Hurray! when he opened it, it was a "Ghisa Pitta" unit, with uncountable scratches and was broken from one side i am sure, at this moment i was like WTF!! "That's for what i am paying 12000 (500x24) but i didn't said a word. After that the big fellow asked me where's the TV? i said its downstairs, He said can you please bring it here because we don't have a long cable. At this point i dialed 1236 from another phone and ask the guy that What you provide. That guy told me that we provide 20 Meter long cable and SET TOP Box in new condition for installation, even if its returned one. When i told him what i am getting he said don't accept this and made a complaint for me.
I clearly told the guys that i am not giving you any type of receiving for this scrap, this time the little guy said, sir we don't have any new STB's this is the best we are giving you. PTCL purchases Lots of Used STB's only and print their monogram on it. etc etc. i don't know if i was listening to this bullshit. So i just showed them the way out, they started packing their things and were about to leave. But what's that? I looked at the table and my old modem is gone....! I rushed after them and asked about the modem, the big guy looked in his bag and found it there, he said is that yours? that moment i thought "Should i kill this guy?"
That's only about my experience with Smart TV, Not to mention about the DSL/Phone Outages every day.