I complained for my cousin in UK to sky. The downloading speed was always less than 100kb/s but when after a lot of correspondence and visits from their agents the problem didn't solved then I emailed them:
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Five days passed and nothing being done. Still speed sucks. Kindly change the lines of my area as you are also earning a huge chunk of money from this business. Every time you people advise me patience. This time I advise you to work hard as you also get salaries from sky. If you can't give me good speed than discontinue this internet contract with me and let me try another company as they are willing to give me good speed.
I have emailed you number of times but you people are not doing any thing. I think now I should contact the consumer rights protection court for furthure action.
After that they send two senior farangis and they took alomost 1 and a half hour on the cabinet coming from exchange and after that speed was above 400KB/s. Now after every two or 3 days they call my cousin to make sure that the speed is good or not.
This is how they have respect for consumer rights courts. But in our country.............. "chul rehn day"