What does 24-hours mean to PTCL?


#1

Hi,

Last Monday at about 11 AM, my PTCL DSL light turned off. I've complained on daily basis from that day but their response was either today or within 24 hours. I know this is common in Pakistan.......... So, I just wanna know the meaning of 24-hours from the PTCL dictionary? I think I should contact PTA over the matter. I even complained them 4 times today but still nothing happened...


#2

Don't think just complain to PTA.... and see the result for ur self.


#3

according to PTCL 24 hours means 24 working hours.It means about 3 days.


#4

@Faisal.Qureshi I am waiting for the reply from PTCL through e-mail..... This is the last time....

@sshariq 24=72 in PTCL?


#5

@Abdullah

They require 24 Working Hours to solve the complain. That means they work from 9-5 (8 hours per day) X 3 Days = 24 Working Hours.

So their 24 hours means 24 working hours which in turn means a total of 3 days (9-5).


#6

[quote=", post:, topic:"]

Don’t think just complain to PTA… and see the result for ur self.
[/quote]

PTA atleast acts after 4 days now. So if one complaints today PTA will issue orders next week!


#7

Get the no. of your nearest exchange and call them.

They solve more quickly than 1218 complains ;)


#8

nothing going to be happened dear

u can cancel ur dsl order and then get new one it will take 7 days almose and only this one is the fastest way i know