The Most Reliable Laptop is…


#1

Ever wonder who makes the most “reliable” laptop? Before we even dive into which computer company is the most reliable, maybe we should determine what reliable is. Recently Consumer Reports published an article about tech support and repairs for computers and they said that computers are among the most trouble prone products: “our annual product-reliability surveys have found that about 40 percent of laptops and 30 percent of desktops require repairs or replacement within three to four years of purchase. By comparison, fewer than 10 percent of digital cameras need repairs that soon.” So who makes the most reliable laptops?

reliable-laptops.jpg

Take a look at the chart to the right which is data compiled from 75,000 laptop owners, and you’ll see what percentage had a serious problem that need repair. First notice that they included only Apple, Gateway, HP, Dell, Toshiba, Sony, Compaq, and Lenovo. Other companies like Acer are missing. Now notice that the percentages ranged from 20 to 23 which Consumer Reports says is statistically, “not meaningful.” As it turns out, they’re all about the same as far as reliability goes and so it doesn’t really matter which computer brand you buy because there will still be a 20-23 percent chance that you’ll have to send it in for repairs. What’s important then is how each of these companies handles repairs and which offers the best tech support. Thankfully, Consumer Reports took a look at this issue as well.

While Apple ranked on the bottom of the list with 23% of owners needing a serious repair in the chart above, Apple ranked on the very top for the number of people satisfied with the laptop tech support they received from the company. Coming in at the bottom of the list for satisfied customers after they needed tech support was owners of HP laptops.

The next time you hear someone say, “Oh those Dell or Gateway computers are terrible, and they always break,” you could chime in and set the record straight. Most computers inside include a lot of the same parts as one another and it’s just the casing and other little details that make them different anyways. So which computer should you buy? Well, it all ends up coming down to personal preference, and perhaps who has the best deal at the time for the specs you want. There are no real losers out there as far as the hardware goes. Customer service on the other hand, that can make all the difference…

Source: http://cybernetnews.com/2008/05/08/the-most-reliable-laptop-is/

i think its correct IBM's laptop are of good quality which turned out to be on top but not by a big margin i am sure if there would have been acer than it would have been at the bottom


#2

they should put acer at the very bottom. i had a acer lappy whose keyboard just happen to die a day after the warranty expired. people here couldnt fix it, i sent it to dubai and they couldnt fix it either. they offered me 12k for the remaining working parts

pathetic!


#3

I've had a really bad experience with my HP laptop. First the side of my monitor hinge started breaking, then the Wifi died and now the LAN seems to have died. All that in the span of 1 yr after buying it.


#4

[quote=", post:, topic:"]

I’ve had a really bad experience with my HP laptop. First the side of my monitor hinge started breaking, then the Wifi died and now the LAN seems to have died. All that in the span of 1 yr after buying it.
[/quote]

My first HP laptop that I bought in 2005 had a faulty motherboard right from the start - the date and time kept resetting back due to CMOS problem, perhaps. I had to take it to their service center (in Dubai, Emitac) and they really took their time to repair it. They replace the ze4953’s mainboard with an nx9030 (business) and I got the laptop in 4 weeks. Plus, the new mainboard had a non-functional modem which I found out only after coming to Pakistan.

Anyway, it has been 3 years since and the laptop still works. It had overheating issues a month back as the fan failed due to dust, but I repaired that so it’s all good.


#5

maybe that's why HP is so down the list


#6

i have an Acer Laptop has been workin great for me

i once accidently dropped from 5 feet and not a scratch on it plus

all of the hardware it has is supported in linux other than the modem


#7

Why don't we take this opportunity to decide on what the best laptop brand is. So far HP sucks. Acer has one vote and I've also heard Asus is good.


#8

[quote=", post:, topic:"]

Why don’t we take this opportunity to decide on what the best laptop brand is. So far HP sucks. Acer has one vote and I’ve also heard Asus is good.
[/quote]

Asus is pretty good to my cousin has the EEpc and he is pretty impressed with it


#9

[quote=", post:, topic:"]

Asus is pretty good to my cousin has the EEpc and he is pretty impressed with it

[/quote]

EEpc is a different thing


#10

isnt it a laptop?

only a small one though


#11

Well it IS a laptop, albeit a freakishly small one...!


#12

[quote=", post:, topic:"]

isnt it a laptop?

only a small one though

[/quote]

yes and no


#13

[quote=", post:, topic:"]

Well it IS a laptop, albeit a freakishly small one…!
[/quote]

i wont count it as laptop :)

and asus has made this laptop on totally diff pattern


#14

well then if its not a laptop what is it then?


#15

[quote=", post:, topic:"]

well then if its not a laptop what is it then?
[/quote]

a portable PC and it doesn’t have the best specs in the world :)

can we end this discussion here?


#16

[quote=", post:, topic:"]

a portable PC and it doesn’t have the best specs in the world :)

can we end this discussion here?

[/quote]

ok sure


#17

where is fujitsu simens ....technology from japan assembled in Germany.???


#18

I have a Sony Vaio which has been working fine since 2003 apart from the battery which is almost dead now.


#19

My company uses IBM Lenovo and to tell u the truth its the best out there. Apple for me is all abt style but Lenovo is serious business. Their new series is awesome, my boss dropped it from his coffee table, bu not a scratch came. i've had experience with Acer and HP as well and hav seen that after 1 yr both malfunctioned. I've bought the new Persario lets see how it goes...

Hey guyz why do u think is the reason for the different malfunctions in laptops.


#20

To be honest, the IBM user-base is small hence, number of issues are low. I have a IBM laptop, before someone split water on it, the DVD-ROM died, keyboard died, one usb port died and over-heating issues. I don't recommend IBM to anyone, if you're even considering it, think again. Go for Acer or Asus. I've heard no major complains from their customers.

Edit: Just looked the chart, it says Lenovo. I had a IBM thinkpad.