One understands that the sale of Lumia phones -- globally as well as in Pakistan -- has not been up to mark. But I, for one, really like the Windows Mobile OS platform -- despite the hue and cry about its smaller app store. This is mainly because of its responsiveness and performance. Over the last four years or so, I have used some good Nokia and Microsoft Lumia mobile phones and my experience has always ranged between pleasant and very pleasant. And I intend to purchase the Lumia 650 when it arrives here in Pakistan.
Having said that, the quality of customer service at the official sales centres was always nothing great to write home about. We were "dealt" by staff who were often clueless and, sadly, acted aloof and arrogantly even when sincere queries were made. A number of phone sets were not made available ("ranged") at all in Pakistan, or they were introduced at such a late stage in that phone's life cycle that many people lost interest. Many of has wanted this or that original accessory which never arrived in Pakistan. Yes, some of us resorted to getting phone sets and accessories from the Middle East. For several reasons, the Lumia sets never had a good resale value, and some shopkeepers avoided the used sets as the plague. After they slashed prices recently, the resale price has further gone down.
With the transition from Nokia to Microsoft, things got from bad to worse here. Quite recently, the procedure for obtaining after sales service centre for warranty claims, repairs, etc. has been changed. Now they collect -- after several calls, further calls, followup calls, and begging -- the sets from customer's home which is then sent to Lahore for repair and warranty processing. One is not sure if this is the beginning of the end? Is this the sign that they are gradually going to wind up their operations in Pakistan? How do fellow WPers see the future of Lumia phones in Pakistan?