Smart tv help?

i had 4mb broadband connection and at that time my profile was of 4mb then i also get smart tv and my profile was updated to 6mb ( 4mb broadband and smart tv). now i have updated my broadband package to 8mb but my porfile is only of 8mb. my profile should be of 10mb or some thing right ?. i am getting 5mb download speed when my smart tv is on and 7mb download speed when my smart tv is off and my connection is on fiber optic. can any one plz help?

i had 4mb broadband connection and at that time my profile was of 4mb then i also get smart tv and my profile was updated to 6mb ( 4mb broadband and smart tv). now i have updated my broadband package to 8mb but my porfile is only of 8mb. should i get 10mb or some thing profile. i am getting 5mb download speed at this moment and my connection is on fiber optic. can any one plz help?

I think you should call PTCL and tell them what you have wrote in this thread. They might help you. I still remember there was another user who had the same problem.

Perhaps search would help you find a similar thread on this forum.