Ptcl smart tv stuck in PPPoE dialing

salaam.

guys i really need help urgently regarding this issue. My PTCL Smart TV was working fine till earlier today but now when i turn it on it gets stuck in PPPoE dialing. After a while it says please press EPG but still it gets stuck in dialing. Both lights are green on the set top box and the internet is working fine. This happened very suddenly. Please help ill really appreciate it :(