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Directives by PTA, dated July 30 2008 says that PTCL’s justifications to carry on Pakistan package are unreal for instance PTCL in its appeal said that Pakistan Package is selected by customers on voluntary basis however it was not the case; PTCL’s package was imposed forcefully for all customers of PTCL and majority of them showed strong resentment against this imposition. PTA said that it is still receiving complaints from general public regarding refund/adjustment and deactivation of Pakistan Package.
According to PTA only 25 percent of PTCL subscribers are availing Pakistan Package, majority of which are corporate clients with heavy traffic load. PTA has advised PTCL that this is actually in their own benefit to quit the package to maximize its revenues from those corporate clients.
In another justification PTCL said that Pakistan Package was facilitating its customers, in response to which PTA has responded that this fact is not true. Authority said that PTCL has lowered local call pulse rate from 5 to 3 minutes, along with the company is charging highest tariffs for fixed-to-mobile calls, which is defiantly not act of facilitation for customers.
PTA directive said that PTCL must publicize that it is quitting Pakistan Package before August 10th 2008 before taking it down from August 31st, 2008
this shows that PTA is there to save company’s asses rather than protecting the customers from filthy operators like ptcl because they didn’t do anything about preactivation of this package