I subscribed to a 2mbit DSL from PTCL about 1.5 years ago. Everything was fine but after a month or so, the modem simply wouldn't sync at 2mbit. It always syncs at 1mbit and so I've always received this speed. I'm usually not in Pakistan and so didn't usually have much time to pursue the matter with PTCL, but basically, my family has paid for 2mbit internet and received 1mbit for pretty much since then. PTCL says that their data says I have a 2mbit connection.
I have changed the modem, and it still syncs at that speed. I thought it could be my telephone line, but I read the excellent Line Stat guide in Joker's signiture, and my line is pretty good. Here are the stats, and you can judge yourselves.
I have also removed the DSL filter, but no dice - the modem still thinks I have a 1 mbit connection. Obviously, yes, now that PTCL has upgraded the connections and according to them I have 4mbit, but nope, nothing convinces my modem - still thinks its 1mbit.
At this point, I am very frustrated with PTCL but I stick with them because they have relatively good latency and that is important for my brother (gaming) and father (VoIP). We had LDN and faced horrible latency. I'm not sure if things are different now. Perhaps it has to do with the type of modulation? What is the recommended modulation technique?
So, I created this thread to ask, what are my options? Should I file a complaint with PTA - does that really work?. I have called a PTCL 'engineer' everyday for the past 3 days, and basically its the same ol' story 'sir aj ho jai ga. mai apko phone karoon ga sham ko' - as you can imagine, the phone call never comes.