PTCL Internet not working

hi

my ptcl internet (1 MB Student pkg) is not working .

i have an1024-16t modem.

dsl light is green and stable but internet light is red stable.

i lodged a complaint yesterday but today when i called 1218 it said no complaint is registered against your name..

damn it ? today i again lodged another...

i have tested the splitter on anotehr conneciton and it is ok. moreover my phone is working flawlessly on this line.

tried with out splitter no luck.

reset modem and reconfigure with help of ptcl helpline guys no luck..

i had a cisco 837 modem and tried through it as well but no luck..

http://tinypic.com?ref=4lsspy" target="_blank"><img src='/uploads/db5682/original/2X/d/da2dc01bdad23f94383d5654bbe82add030cc1a0.png' border="0" alt="Image and video hosting by TinyPic">

http://tinypic.com?ref=15485k1" target="_blank"><img src='/uploads/db5682/original/2X/7/73ce54c06adbb42544da2fe7334328d367ca408e.png' border="0" alt="Image and video hosting by TinyPic">

15485k1.png

http://tinypic.com?ref=2v8o8z6" target="_blank"><img src='/uploads/db5682/original/2X/a/a8ca743f2a194c037c4d4f3257dee8aef54c1e92.png' border="0" alt="Image and video hosting by TinyPic">

please advise.

ask the ptcl technician to visit your home.

1- red light shows that there is an 'Authentication' problem at your exchange, which can be either resolved by re-setting user id/ password (call 1236).

2- It may be a temporary problem at your local exchange.

3- You port is not configured/ reset at your exchange end.

4- Ask them to visit your premises.

Password is rest twice by their support personal and twice configured the router. Same issue even today. 4th day. And my support tickets are marked resolved by them whereas the problem still persists. Whom should I talk to reset my port at exchange end?

i got below syslog messages..

[quote=", post:, topic:"]
28-11-14 21:17,Notice,192.168.1.1,PPP: Start to connect ... ,,,,
28-11-14 21:17,Critical,192.168.1.1,PPP server detected. ,,,,
28-11-14 21:17,Critical,192.168.1.1,PPP session established. ,,,,
28-11-14 21:17,Critical,192.168.1.1,PPP LCP UP. ,,,,
28-11-14 21:17,Error,192.168.1.1,User name and password authentication failed. ,,,,
28-11-14 21:18,Notice,192.168.1.1,PPP: Start to connect ... ,,,,
28-11-14 21:18,Critical,192.168.1.1,PPP server detected. ,,,,
28-11-14 21:18,Critical,192.168.1.1,PPP session established. ,,,,
28-11-14 21:18,Critical,192.168.1.1,PPP LCP UP. ,,,,
28-11-14 21:18,Error,192.168.1.1,User name and password authentication failed. ,,,,
28-11-14 21:18,Notice,192.168.1.1,PPP: Start to connect ... ,,,,
28-11-14 21:18,Critical,192.168.1.1,PPP server detected. ,,,,
28-11-14 21:18,Critical,192.168.1.1,PPP session established. ,,,,
28-11-14 21:18,Critical,192.168.1.1,PPP LCP UP. ,,,,
28-11-14 21:18,Error,192.168.1.1,User name and password authentication failed. ,,,,
28-11-14 21:18,Debug,192.168.1.1,sendarp -s br0 -d br0,,,,
28-11-14 21:18,Debug,192.168.1.1,sendarp -s br1 -d br1,,,,
28-11-14 21:18,Debug,192.168.1.1,sendarp -s br0 -d br0,,,,
28-11-14 21:18,Debug,192.168.1.1,sendarp -s br1 -d br1,,,,
28-11-14 21:18,Warning,192.168.1.1,DBG FUNC:spi_flash_sector_erase_int,LINE:875,Will erase setor:31.,,
28-11-14 21:18,Warning,192.168.1.1,DBG FUNC:spi_flash_sector_erase_int,LINE:875,Will erase setor:31.,,
28-11-14 21:18,Notice,192.168.1.1,PPP: Start to connect ... ,,,,
28-11-14 21:18,Critical,192.168.1.1,PPP server detected. ,,,,
28-11-14 21:18,Critical,192.168.1.1,PPP session established. ,,,,
28-11-14 21:18,Critical,192.168.1.1,PPP LCP UP. ,,,,
28-11-14 21:18,Error,192.168.1.1,User name and password authentication failed. ,,,,
28-11-14 21:18,Notice,192.168.1.1,PPP: Start to connect ... ,,,,
28-11-14 21:18,Critical,192.168.1.1,PPP server detected. ,,,,
28-11-14 21:18,Warning,192.168.1.1,DBG FUNC:spi_flash_sector_erase_int,LINE:875,Will erase setor:31.,,
28-11-14 21:18,Warning,192.168.1.1,DBG FUNC:spi_flash_sector_erase_int,LINE:875,Will erase setor:31.,,
28-11-14 21:19,Emergency,192.168.1.1,BCM96345 started: BusyBox v1.00 (2011.03.08-02:05+0000),,,,
28-11-14 21:19,Notice,192.168.1.1,klogd started: BusyBox v1.00 (2011.03.08-02:05+0000),,,,
28-11-14 21:19,Warning,192.168.1.1,Linux version 2.6.8.1 (root@localhost.localdomain) (gcc version 3.4.2) #1 Tue Mar 8 10:03:02 CST 2011,,,,
28-11-14 21:19,Warning,192.168.1.1,Serial flash device: name EN25P16, id 0x1c14, size 2048KB,,
28-11-14 21:19,Warning,192.168.1.1,96332E prom init,,,,
28-11-14 21:19,Warning,192.168.1.1,CPU revision is: 00029010,,,,
28-11-14 21:19,Warning,192.168.1.1,Determined physical RAM map:,,,,
28-11-14 21:19,Warning,192.168.1.1,memory: 007a0000 @ 00000000 (usable),,,,
28-11-14 21:19,Debug,192.168.1.1,On node 0 totalpages: 1952,,,,
28-11-14 21:19,Debug,192.168.1.1,DMA zone: 1952 pages, LIFO batch:1,,,
28-11-14 21:19,Debug,192.168.1.1,Normal zone: 0 pages, LIFO batch:1,,,
28-11-14 21:19,Debug,192.168.1.1,HighMem zone: 0 pages, LIFO batch:1,,,
28-11-14 21:19,Warning,192.168.1.1,Built 1 zonelists,,,,
28-11-14 21:19,Warning,192.168.1.1,Kernel command line: root=31:0 ro noinitrd console=ttyS0,115200,,,
28-11-14 21:19,Warning,192.168.1.1,brcm mips: enabling icache and dcache...,,,,
28-11-14 21:19,Warning,192.168.1.1,Primary instruction cache 16kB, physically tagged, 2-way, linesize 16 bytes.,
28-11-14 21:19,Warning,192.168.1.1,Primary data cache 8kB 2-way, linesize 16 bytes.,,,
28-11-14 21:19,Warning,192.168.1.1,PID hash table entries: 32 (order 5: 256 bytes),,,,
28-11-14 21:19,Warning,192.168.1.1,Using 120.000 MHz high precision timer.,,,,
28-11-14 21:19,Warning,192.168.1.1,Dentry cache hash table entries: 2048 (order: 1, 8192 bytes),,,
28-11-14 21:19,Warning,192.168.1.1,Inode-cache hash table entries: 1024 (order: 0, 4096 bytes),,,
28-11-14 21:19,Info,192.168.1.1,Memory: 6012k/7808k available (1291k kernel code, 1776k reserved, 192k data, 64k init, 0k highmem)
28-11-14 21:19,Warning,192.168.1.1,Calibrating delay loop... 239.20 BogoMIPS,,,,
28-11-14 21:19,Warning,192.168.1.1,Mount-cache hash table entries: 512 (order: 0, 4096 bytes),,,
28-11-14 21:19,Warning,192.168.1.1,Checking for 'wait' instruction... unavailable.,,,,
28-11-14 21:19,Info,192.168.1.1,NET: Registered protocol family 16,,,,
28-11-14 21:19,Warning,192.168.1.1,Total Flash size: 2048K with 32 sectors,,,,
28-11-14 21:19,Warning,192.168.1.1,File system address: 0xbfc10100,,,,
28-11-14 21:19,Warning,192.168.1.1,Can't analyze prologue code at 80151794,,,,
28-11-14 21:19,Info,192.168.1.1,PPP generic driver version 2.4.2,,,,
28-11-14 21:19,Info,192.168.1.1,NET: Registered protocol family 24,,,,
28-11-14 21:19,Warning,192.168.1.1,Using noop io scheduler,,,,
28-11-14 21:19,Warning,192.168.1.1,bcm963xx_mtd driver v1.0,,,,
28-11-14 21:19,Warning,192.168.1.1,brcmboard: brcm_board_init entry,,,,
28-11-14 21:19,Info,192.168.1.1,Serial: BCM63XX driver $Revision: 3.00 $,,,,
28-11-14 21:19,Warning,192.168.1.1,ttyS0 at MMIO 0xfffe0300 (irq = 10) is a BCM63XX,,,,
28-11-14 21:19,Info,192.168.1.1,NET: Registered protocol family 2,,,,
28-11-14 21:19,Info,192.168.1.1,IP: routing cache hash table of 512 buckets, 4Kbytes,,,
28-11-14 21:19,Info,192.168.1.1,TCP: Hash tables configured (established 512 bind 1024),,,,
28-11-14 21:19,Info,192.168.1.1,NET: Registered protocol family 1,,,,
28-11-14 21:19,Info,192.168.1.1,NET: Registered protocol family 17,,,,
28-11-14 21:19,Notice,192.168.1.1,Ebtables v2.0 registered,,,,
28-11-14 21:19,Info,192.168.1.1,NET: Registered protocol family 8,,,,
28-11-14 21:19,Info,192.168.1.1,NET: Registered protocol family 20,,,,
28-11-14 21:19,Info,192.168.1.1,802.1Q VLAN Support v1.8 Ben Greear ,,,,
28-11-14 21:19,Info,192.168.1.1,All bugs added by David S. Miller ,,,,
28-11-14 21:19,Warning,192.168.1.1,VFS: Mounted root (squashfs filesystem) readonly.,,,,
28-11-14 21:19,Info,192.168.1.1,Freeing unused kernel memory: 64k freed,,,,
28-11-14 21:19,Warning,192.168.1.1,Algorithmics/MIPS FPU Emulator v1.5,,,,
28-11-14 21:19,Warning,192.168.1.1,atmapi: module license 'Proprietary' taints kernel.,,,,
28-11-14 21:19,Warning,192.168.1.1,adsl: adsl_init entry,,,,
28-11-14 21:19,Warning,192.168.1.1,blaadd: blaa_detect entry,,,,
28-11-14 21:19,Info,192.168.1.1,BCMPROCFS v1.0 initialized,,,,
28-11-14 21:19,Warning,192.168.1.1,BCM6338A2 Ethernet Network Device v0.3 Mar 8 2011 10:01:18,,,,
28-11-14 21:19,Warning,192.168.1.1,Config Internal PHY Plus Switch Through GPIO2MDIO,,,,
28-11-14 21:19,Warning,192.168.1.1,Link up, time=0(ms),,,
28-11-14 21:19,Info,192.168.1.1,BCM63xx_ENET: 100 MB Full-Duplex (auto-neg),,,,
28-11-14 21:19,Warning,192.168.1.1,switch type = BCM5325E.,,,,
28-11-14 21:19,Warning,192.168.1.1,dgasp: kerSysRegisterDyingGaspHandler: eth0 registered ,,,,
28-11-14 21:19,Warning,192.168.1.1,eth0: MAC Address: F4:3E:61:95:5C:EA,,,,
28-11-14 21:19,Critical,192.168.1.1,eth0 Link UP.,,,,
28-11-14 21:19,Warning,192.168.1.1,DBG FUNC:spi_flash_sector_erase_int,LINE:875,Will erase setor:30.,,
28-11-14 21:19,Warning,192.168.1.1,BcmAdsl_Initialize=0xC00613D8, g_pFnNotifyCallback=0xC007A294,,,
28-11-14 21:19,Warning,192.168.1.1,AnnexCParam=0x7FFF7EA8 AnnexAParam=0x00000980 adsl2=0x00000000,,,,
28-11-14 21:19,Warning,192.168.1.1,pSdramPHY=0xA07FFFF8, 0xF89C6 0xDEADBEEF,,,
28-11-14 21:19,Warning,192.168.1.1,AdslCoreHwReset: AdslOemDataAddr = 0xA07FD3D4,,,,
28-11-14 21:19,Warning,192.168.1.1,AnnexCParam=0x7FFF7EA8 AnnexAParam=0x00000980 adsl2=0x00000000,,,,
28-11-14 21:19,Warning,192.168.1.1,dgasp: kerSysRegisterDyingGaspHandler: dsl0 registered ,,,,
28-11-14 21:19,Warning,192.168.1.1,ATM proc init !!!,,,,
28-11-14 21:19,Warning,192.168.1.1,ip_tables: © 2000-2002 Netfilter core team,,,,
28-11-14 21:19,Warning,192.168.1.1,ip_conntrack version 2.1 (61 buckets, 0 max) - 376 bytes per conntrack,,,
28-11-14 21:19,Warning,192.168.1.1,ip_conntrack_pptp version 2.1 loaded,,,,
28-11-14 21:19,Warning,192.168.1.1,ip_nat_pptp version 2.0 loaded,,,,
28-11-14 21:19,Warning,192.168.1.1,ip_ct_h323: init success,,,,
28-11-14 21:19,Warning,192.168.1.1,ip_nat_h323: init success,,,,
28-11-14 21:19,Critical,192.168.1.1,ADSL G.994 training,,,,
28-11-14 21:19,Critical,192.168.1.1,ADSL G.992 started,,,,
28-11-14 21:19,Critical,192.168.1.1,ADSL link down,,,,
28-11-14 21:19,Info,192.168.1.1,device nas_0_8_81 entered promiscuous mode,,,,
28-11-14 21:19,Info,192.168.1.1,br0: port 1(nas_0_8_81) entering learning state,,,,
28-11-14 21:19,Info,192.168.1.1,br0: topology change detected, propagating,,,
28-11-14 21:19,Info,192.168.1.1,br0: port 1(nas_0_8_81) entering forwarding state,,,,
28-11-14 21:19,Warning,192.168.1.1,eth0.2: MAC Address: F4:3E:61:95:5C:EA,,,,
28-11-14 21:19,Warning,192.168.1.1,eth0.3: MAC Address: F4:3E:61:95:5C:EA,,,,
28-11-14 21:19,Warning,192.168.1.1,eth0.4: MAC Address: F4:3E:61:95:5C:EA,,,,
28-11-14 21:19,Warning,192.168.1.1,eth0.5: MAC Address: F4:3E:61:95:5C:EA,,,,
28-11-14 21:19,Info,192.168.1.1,device eth0.2 entered promiscuous mode,,,,
28-11-14 21:19,Info,192.168.1.1,br0: port 2(eth0.2) entering learning state,,,,
28-11-14 21:19,Info,192.168.1.1,br0: topology change detected, propagating,,,
28-11-14 21:19,Info,192.168.1.1,br0: port 2(eth0.2) entering forwarding state,,,,
28-11-14 21:19,Info,192.168.1.1,device eth0.3 entered promiscuous mode,,,,
28-11-14 21:19,Info,192.168.1.1,br0: port 3(eth0.3) entering learning state,,,,
28-11-14 21:19,Info,192.168.1.1,g,,,,
28-11-14 21:19,Info,192.168.1.1,br0: port 3(eth0.3) entering forwarding state,,,,
28-11-14 21:19,Info,192.168.1.1,device eth0.4 entered promiscuous mode,,,,
28-11-14 21:19,Info,192.168.1.1,br0: port 4(eth0.4) entering learning state,,,,
28-11-14 21:19,Info,192.168.1.1,br0: topology change detected, propagating,,,
28-11-14 21:19,Info,192.168.1.1,br0: port 4(eth0.4) entering forwarding state,,,,
28-11-14 21:19,Info,192.168.1.1,device eth0.5 entered promiscuous mode,,,,
28-11-14 21:19,Info,192.168.1.1,br0: port 5(eth0.5) entering learning state,,,,
28-11-14 21:19,Info,192.168.1.1,br0: topology change detected, propagating,,,
28-11-14 21:19,Info,192.168.1.1,br0: port 5(eth0.5) entering forwarding state,,,,
28-11-14 21:19,Debug,192.168.1.1,mkdir /var/temp,,,,
28-11-14 21:19,Debug,192.168.1.1,pppd -c 0.8.81.1 -i nas_0_8_81 -u talahkum -p **** -f 0 -M 1492 -d &,,,,
28-11-14 21:19,Critical,192.168.1.1,ADSL G.994 training,,,,
28-11-14 21:19,Notice,192.168.1.1,pppd 2.4.1 started by admin, uid 0,,,
28-11-14 21:19,Critical,192.168.1.1,ADSL G.992 started,,,,
28-11-14 21:19,Critical,192.168.1.1,ADSL G.992 channel analysis,,,,
28-11-14 21:19,Critical,192.168.1.1,ADSL G.992 message exchange,,,,
28-11-14 21:19,Critical,192.168.1.1,ADSL link up, interleaved, us=639, ds=2557,
28-11-14 21:19,Warning,192.168.1.1,ATM Soft SAR: ATM link connected.,,,,
28-11-14 21:19,Debug,192.168.1.1,iptables -t nat -A PREROUTING -i br0 -d 192.168.1.1 -p udp --dport 53 -j DNAT --to 128.9.0.107,,,,
28-11-14 21:19,Notice,192.168.1.1,PPP: Start to connect ... ,,,,
28-11-14 21:19,Error,192.168.1.1,Couldn't get channel number: Transport endpoint is not connected,,,,
28-11-14 21:19,Warning,192.168.1.1,Doing disconnect,,,,
28-11-14 21:20,Notice,192.168.1.1,PPP: Start to connect ... ,,,,
28-11-14 21:20,Error,192.168.1.1,Couldn't get channel number: Transport endpoint is not connected,,,,
28-11-14 21:20,Warning,192.168.1.1,Doing disconnect,,,,
28-11-14 21:20,Notice,192.168.1.1,PPP: Start to connect ... ,,,,
28-11-14 21:20,Error,192.168.1.1,Couldn't get channel number: Transport endpoint is not connected,,,,
28-11-14 21:20,Warning,192.168.1.1,Doing disconnect,,,,
28-11-14 21:20,Notice,192.168.1.1,PPP: Start to connect ... ,,,,
28-11-14 21:21,Error,192.168.1.1,Couldn't get channel number: Transport endpoint is not connected,,,,
28-11-14 21:21,Warning,192.168.1.1,Doing disconnect,,,,
28-11-14 21:21,Notice,192.168.1.1,PPP: Start to connect ... ,,,,
[/quote]

it is not working even now ..they daily close the ticket on their own..