PTCL DSL UPLINK problem

I am using ptcl 4mb at Islamabad. Recently im having problems in my UPLINK. Downlink works fine but in UPLINK im getting 0.21Mb/sec at most. Also attaching image for reference. Need help!!!

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a complain to PTCL help Line may solve your problem

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same pro for me now a days...My uplink used to be like 0.8 mbps