I have been visiting this site from long but today I thought to register myself properly. I've been using PTCL DSL from 2 years without any problems except for the last 3 months. I am a website designer and own a couple of websites and an experienced Game Server modder.
Here is my problem in short :
I am using 1 mb PTCL Connection . Since PTCL has upgraded their DSL to 4MB on the 15th of July, I started to face problems. Pings suddenly went to 1200-1500 and about 3-4 kb/s download speed. I was using Zyxel modem. PTCL guy came after about 1000 calls to helpline and fixed the problem partially. The problem was, Zyxel modem's when PPPoE'd give off high pings and slow speeds but when bridged, they worked fine. However, with Shiro modem, PPPoE and Bridge connections "both" worked perfectly fine. Same problem was observed by my Cousin living in Abu Bakar Block - Garden Town Exchange. However, Ahmad block was working completely fine. PTCL fixed this issue by just changing modem's of every house in the block and assigned Shiro modems to them. But the problem isn't completely fixed from 3 months and I have been calling them since 15th of July. The problem is actually Download Speed Variations, Ping ( latency ) variations and stuck browsing.
Sometimes everything is good specially between 12AM - 7AM. Full speed with stable pings. But other times usually, Pings vary by 100-200. Like 1st ping is 180, 2nd one 300 and 3rd one 400. So much variations would obviously affect the download speed and browsing too. PTCL people do nothing to solve this problem. My and my cousin who live in separate houses closely in the same block both experience same problems. When my speed is 105kb, he has the same. When I drop to 20kb download speed, he drops to the same. This proves : THE PROBLEM IS WITH PTCL EXCHANGE and not with my computer or modem. I am fed up of revising my Attenuation values, DNS etc to them on phone again and again. All what they do is ask the values and when they find everything is fine, they give me a new complaint number on every call and forward my call to the Supervisor. I even gave them a threat of a legal notice from high-court but they are just dumb ass people.
I believe, the day PTCL will fix the Zyxel modem PPPoE connection problem, everything will get fixed automatically. Either they can't bear the load of 4 mb updated connections on this Abu Bakar Block - Garden Town server and this is happening due to that or either due to some bug in their server back end which they do not plan to fix. Even today after 3 months, Zyxel modems cant be used with PPPoE connection because they give 1500 ping.
Also, they sometimes had regular browsing issues on the Garden Town exchange which were fixed on the same days but my issue is totally separate. PTCL always mixed my issue to the current issues and did nothing.
What do you guys say ? Do you have any phone numbers or Emails of the higher PTCL management who can consider my complaint properly and fix the issue regarding it .