PTCL DSL connection Stats

Aslam-u-Alikum Everyone !

Consider me new to PTCL DSL, i recently ordered 2mb connection from ptcl. After two months of calling today finally they have installed it but the download speed i get is 5kb sometimes 10kb and max is 20 kb... i've taken a screen shot of my dsl connection statistics.. Can any one tell me what could be the problem. Is it poor phone line or they have intentionally limited my bandwidth ? Here are the stats..

http://i56.tinypic.com/2m42900.jpg

Thanks

Imran.

your line stats are not good. get them fixed.

[quote=“Faisal, post:2, topic:15112”]

your line stats are not good. get them fixed.

[/quote]

Thank you very much Faisal saab for answering the query. I’ve tweeked some cables myself and taken screen shots again but the speed remains same that is below 10 kb. I’ve been using 2mb Dsl connectino on the same line 5 months back and i got speeds of around 110 kb. But now the speed is very slow.

Here are the screen shots.

http://i53.tinypic.com/2wp14zt.gif

http://i53.tinypic.com/1z52kud.gif

Your valuable feedback would be highly appreciated.

Thanks

Imran.

What did you do to improve your line stats? specially in this pic?

Line stats are improved. and how are you testing speed? via torrents, direct download?

speed that you got in torrent downloads its your actual speed of internet

Thank you Faisal Saab & armada for your value able comments. Faisal saab there were some patches in my phone line from my main line so i'm now using a single cable that is attached to the main phone line. But still i get download speed around 5kb,10 kb and max 20 kb. I've tested the speeds through both Utorrent and also through browser both shows the same download speed. If i use download accelerator it goes to 20 kb max a little improved but no more than that. I've also tested the speed through www.my-speedtest.com/ which shows the following results

Download Speed: 47 kbps (5.9 KB/sec transfer rate) < see 5.9 KB/sec is the download speed i get.

Upload Speed: 71 kbps (8.9 KB/sec transfer rate) < uploading is better for me.

Latency: 570 ms

What do i do ? Do i need to contact my local exchange and ask them to shuffle the port or ask the lineman to change the cable. Btw the main cable i'm using is a bit older.. about 16/17 years old connection. What do you advice me now ?

Thank you very much for taking your value able time and helping me out.

Really appreciate that !

Wiredpakistan.com has some really educated & knowledgeable people here.

Imran.

[quote=“Faisal, post:4, topic:15112”]

What did you do to improve your line stats? specially in this pic?

Line stats are improved. and how are you testing speed? via torrents, direct download?

[/quote]

Thank you Faisal Saab for your value able comments again. Faisal saab there were some patches in my phone line from my main line so i’m now using a single cable that is attached to the main phone line. But still i get download speed around 5kb,10 kb and max 20 kb. I’ve tested the speeds through both Utorrent and also through browser both shows the same download speed. If i use download accelerator it goes to 20 kb max a little improved but no more than that. I’ve also tested the speed through www.my-speedtest.com/ which shows the following results

Download Speed: 47 kbps (5.9 KB/sec transfer rate) < see 5.9 KB/sec is the download speed i get.

Upload Speed: 71 kbps (8.9 KB/sec transfer rate) < uploading is better for me.

Latency: 570 ms

What do i do ? Do i need to contact my local exchange and ask them to shuffle the port or ask the lineman to change the cable. Btw the main cable i’m using is a bit older… about 16/17 years old connection. What do you advice me now ?

Thank you very much for taking your value able time and helping me out.

Really appreciate that !

Wiredpakistan.com has some really educated & knowledgeable people here.

Imran.

Well it would be better if you could get a fresh line. If that's not possible then you definitely need to contact PTCL help line and also need to go to exchange to fix the problem. Your old line should be able to handle a 2mbps connection but 570ms response time is very high and probably is an indication of your line being too old. Be vigilant at exchange. if the PTCL staff doesn't help, complain to PTA via PTA's website by filling this form.

Keep us posted and good luck.

What is your location? city?

[quote=“Faisal, post:8, topic:15112”]

Well it would be better if you could get a fresh line. If that’s not possible then you definitely need to contact PTCL help line and also need to go to exchange to fix the problem. Your old line should be able to handle a 2mbps connection but 570ms response time is very high and probably is an indication of your line being too old. Be vigilant at exchange. if the PTCL staff doesn’t help, complain to PTA via PTA’s website by filling this form.

Keep us posted and good luck.

[/quote]

God Bless you Faisal ! You have almost solved my problem :). I’ll keep you posted here.

Again thanks very much for your kind answers.

[quote=“Faisal, post:8, topic:15112”]

What is your location? city?

[/quote]

My City is Abbottabad !

[quote=“Faisal, post:8, topic:15112”]

Well it would be better if you could get a fresh line. If that’s not possible then you definitely need to contact PTCL help line and also need to go to exchange to fix the problem. Your old line should be able to handle a 2mbps connection but 570ms response time is very high and probably is an indication of your line being too old. Be vigilant at exchange. if the PTCL staff doesn’t help, complain to PTA via PTA’s website by filling this form.

Keep us posted and good luck.

What is your location? city?

[/quote]

Faisal one last question you said the above statistics are good after tweeking then why do i get the same download speed if everything is fine ? what could be the problem. Is it possible that people working in the xchange limit the download speed to the specific connection ? Also i’ve heard people working in xchanges saying refresh the port for a specific connection if it has problems. What does that mean. How do they refresh the port ? is it physically changing the ports or through software ?

Btw I’ve been using the same line for previous connection and i was quite happy with that.

Imran.

There is really something wrong with the Output power :unsure: 98.7dBm

[quote=“ImranKhan810, post:10, topic:15112”]

Faisal one last question you said the above statistics are good after tweeking then why do i get the same download speed if everything is fine ? what could be the problem. Is it possible that people working in the xchange limit the download speed to the specific connection ? Also i’ve heard people working in xchanges saying refresh the port for a specific connection if it has problems. What does that mean. How do they refresh the port ? is it physically changing the ports or through software ?

Btw I’ve been using the same line for previous connection and i was quite happy with that.

Imran.

[/quote]

Its possible for an old line to show good or workable stats but not work properly when used for internet. probable causes could be rusted, short circuit or naked land line wire near high electricity voltage lines which can cause magnetic interferences. All these causes increments to land line resistance which in turn makes you say ‘My internet doesn’t properly’ :)

And you never know when problems start to happen. My line stats are great but still I get ~ 50 disconnections per day :(

Now, you can check your line from your home to the near by pole for joints, rusts, wear and tear in wire but after that, you can’t. Thats why you need to contact PTCL staff for that.

As far as port refreshing is concerned. I am not sure how do they perform a ‘port refresh’ or even there exist such thing called ‘port refresh’. But you shouldn’t bother with this for now. first, get your wired fixed.

When you call the help line do ask em for the availability of ONU/Fiber line in your area.

Edit: and its always better to add your location in your profile. :)

[quote=“Faisal, post:12, topic:15112”]

Its possible for an old line to show good or workable stats but not work properly when used for internet. probable causes could be rusted, short circuit or naked land line wire near high electricity voltage lines which can cause magnetic interferences. All these causes increments to land line resistance which in turn makes you say ‘My internet doesn’t properly’ :)

And you never know when problems start to happen. My line stats are great but still I get ~ 50 disconnections per day :(

Now, you can check your line from your home to the near by pole for joints, rusts, wear and tear in wire but after that, you can’t. Thats why you need to contact PTCL staff for that.

As far as port refreshing is concerned. I am not sure how do they perform a ‘port refresh’ or even there exist such thing called ‘port refresh’. But you shouldn’t bother with this for now. first, get your wired fixed.

When you call the help line do ask em for the availability of ONU/Fiber line in your area.

Edit: and its always better to add your location in your profile. :)

[/quote]

All True !

Yes my line is in really bad shape… it certainly needs replacement… I’ve asked 1218 to fix it… lets see what they do. I also called my local exchange to ask if fiber line is available. The answer i got from DSL operator in my exchange was that every exchange is connected to another exchange through fiber optics and fiber optics is not available to consumers from exchange to their homes as we are a poor nation and fiber optics is expensive. Does that mean even if my current cooper line is replaced with a newer one, i won’t be able to enjoy 4 Mb connection if i upgrade it ?

Meanwhile I’ve taken diagnostic tests through web configuration utility to see upstream/downstream Noise Margins & here is what i got

Upstream Noise Margin

relative capacity occupation: 100%

noise margin upstream: 30.1 db

output power downstream: 98.9 dbm

attenuation upstream: 10.3 db

carrier load: number of bits per symbol(tone)

tone 0- 31: 00 00 00 00 12 66 66 66 76 66 66 66 66 55 44 21

tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 02 00 02 00 30

tone 64- 95: 00 00 00 20 03 00 00 34 23 00 23 00 32 00 03 00

tone 96-127: 00 32 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 128-159: 00 00 00 00 23 00 00 00 30 00 00 00 00 00 00 00

tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

Downstream Margin

relative capacity occupation: 100%

noise margin downstream: 33.3 db

output power upstream: 2.3 dbm

attenuation downstream: 12.3 db

carrier load: number of bits per symbol(tone)

tone 0- 31: 00 00 00 00 12 66 66 66 76 66 66 66 66 55 44 21

tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 02 00 02 00 30

tone 64- 95: 00 00 00 20 03 00 00 23 33 00 24 00 32 00 03 00

tone 96-127: 00 43 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 128-159: 00 00 00 00 03 00 00 00 30 00 00 00 00 00 00 00

tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 288-319: 00 00 00 00 00 00 00 20 00 00 00 00 30 00 00 00

tone 320-351: 00 00 00 23 00 00 00 00 34 13 33 44 44 44 41 34

tone 352-383: 44 44 44 43 14 44 44 30 44 31 40 44 14 34 34 44

tone 384-415: 03 30 33 14 32 02 00 03 20 03 33 00 00 03 30 22

tone 416-447: 22 33 33 42 00 23 23 32 33 20 33 33 34 34 03 33

tone 448-479: 03 30 33 00 00 32 20 30 00 00 00 00 00 00 00 00

tone 480-511: 20 00 00 00 00 30 00 00 00 00 02 00 00 00 00 00

Thanks

Imran

[quote=", post:11, topic:15112"]

There is really something wrong with the Output power :unsure: 98.7dBm

[/quote]

I’ve talked to my local exchange and fortunately they were quite cooperative with me and in few our fixed my line.

Here you can see the new statistics i’ve recently taken. Everything is working fine for me now. Its a 1 Mb connection not 2 Mb.I asked them for 2 Mb connection but they gave me 1 MB but hopefully they will upgrade this as well.

Thanks Imran

[quote=“Faisal, post:12, topic:15112”]

Its possible for an old line to show good or workable stats but not work properly when used for internet. probable causes could be rusted, short circuit or naked land line wire near high electricity voltage lines which can cause magnetic interferences. All these causes increments to land line resistance which in turn makes you say ‘My internet doesn’t properly’ :)

And you never know when problems start to happen. My line stats are great but still I get ~ 50 disconnections per day :(

Now, you can check your line from your home to the near by pole for joints, rusts, wear and tear in wire but after that, you can’t. Thats why you need to contact PTCL staff for that.

As far as port refreshing is concerned. I am not sure how do they perform a ‘port refresh’ or even there exist such thing called ‘port refresh’. But you shouldn’t bother with this for now. first, get your wired fixed.

When you call the help line do ask em for the availability of ONU/Fiber line in your area.

Edit: and its always better to add your location in your profile. :)

[/quote]

Faisal i’m really thankful to you because you’ve been very helpful throughout our discussion. I went to exchange and talked to them personally luckly i found very cooperative people there since we are living in that area for years so everyone knows us very well. secondly exchange is just 200 meter away from where i live. I don’t know what they did from exchange and my speed went from 10 kb to 116 kb. My connection is 1 Mb connection as told by PTCL exchange.

Here are current statistics

And here are speedtest results from http://www.speedtest.net/

1401207161.png

Thanks

Imran

Oh good to know. But you were telling that ur using a 2mbps connection?

Yes Faisal i actually ordered for a 2 Mb package but they gave me 1 Mb instead & I'm being billed with a 2 Mb package as well. I've told this to PTCL and they said they will fix it.

Well, keep on breathing down their necks. Its a good thing that exchange staff knows you or you know them. So probably it will be easier to get what your paying for.

Good luck :)

Edit: About the fiber connection... Well, I was talking about ONU (Optical Network unit) which is usually fiber from exchange to your nearest phone pole and from pole to your home is copper. with this, your line conditions get really better to begin with as compared to a ' throughout copper circuit'.

When you call helpline for availability of ONU, they usually don't know (which is stupid and impossible) or ask you to contact you relative exchange on your own (which is highly unprofessional IMO). and when you talk to persons in exchange via phone or personally, they tend to lie or trick people by telling irrelevant information about it that we don't have ONU (interdepartmental rivalry perhaps?).... the exchange person telling you 'every exchange is connected via fiber' was not the answer to your query. in fact an irrelevant information.

So you have to figure out a way to get the truth out about ONU whether your exchange has ONU or not ( I usually scare the helpline boys/gals by saying " I wanna talk to your supervisor, you don't know #$%#" :D) . If they have ONU and if you can get one.... your internet life will be lot less complicated IMO.

:( again facing the same problem… Same line same DSL stats but speed has decrease 10 KB/s again… i think its from exchange… Internet LED on the modem is continuously blinking even if i don’t use Internet.

Its your line :(