Ptcl authentication problem


#1

i got dsl installed last saturday.

Im on a new onu line.

Net worked for an hour, aftr tht dsl remains syncd but im always getting error 651 wenevr i try to dial thru win7. If i use pppoe settings frm router thn i get a call failed error in its system log.

I kn of at least 1 othr in my neighbourhood facing the exact prblm since exact same time.

Clearly its an issue at the ptcl 'back end'. Helpline calls ha failed.

if anyone has any contact # of some senior person in dsl department at ptcl hq or in rwp/isb region, id be v. thankful for their assistance.


#2

ask firecruz abt this problem,he is ptcl TR


#3

@malik

tell you area and number via email (if needs privacy)! I know the problem! Its with few cards...Ill get it replaced!


#4

[quote=", post:, topic:"]

@malik

tell you area and number via email (if needs privacy)! I know the problem! Its with few cards…Ill get it replaced!

[/quote]

i have sent email to plz check in box…i have asked about upgradtion of ptcl pakage


#5

No mail recieved yet! :(


#6

at last! Sum1 listens!!

thx firecruz...sent u the details...

Is there any timeframe to replacing thez cards?


#7

hey can i ask u sumthng mr.Qasim? U indicated u helped create databases and organise ptcl stuff, so im wondering if therez any database tht lists common problems faced by diff. ptcl users and their solutions? Like in my case, if a solution works at my premises, instead of going bak to square one and spending anothr week on it, a techie sumwher else cud luk up ths prblm in the database and apply the solution quickly for subsequent identical complaints. So does such a troubleshooting list exist?


#8

firecruz i send u email on forum,check i plz


#9

:) yo welcome!

okay details of?

and about the record it was my departmental records! not a user end thig! Im not in a department which handles users but the network at a bigger level...still i try to help users :)


#10

and moreover...escalated your issue to higher level.....! as u mentioned your neighbours are also facing prob!


#11

Your Problem is rectified and you DSL is online now! ...plus 9 more users got benifited from this :)

I must thank you for notifying!

FYI. Not my dept. issue but did something myself by going to the BB people :)

have fun!


#12

[quote=", post:, topic:"]

Your Problem is rectified and you DSL is online now! …plus 9 more users got benifited from this :)

I must thank you for notifying!

FYI. Not my dept. issue but did something myself by going to the BB people :)

have fun!

[/quote]

aWsum !! ;)


#13

thx...!!

lyk i sed, we're all celebrating ptcl week :P hehehe


#14

^ haahhahaa . yeah its really gud to have a Person like him :)


#15

Mail from maliksaab

[quote=", post:, topic:"]
aoa

Thx man! its working! i got a few calls frm sum1 in ptcl dept as well asking whether its working or not.

i guess uv got connections! :P

A neighbour in the area is also celebrating, we'v decided to celebrate 'ptcl dsl week' :P hahahaha

Thanks once again.

AH

- Ahsan

[/quote]

Yo Welcomed....and every user from PEETCL is welcomed!

@striker111

:)


#16

So Qasim any progress regarding my Matter ?


#17

not yet! today got busy in some hosting stuff then work then namaz.....just got back! phew! so no1 picked up from 1236 and 1218?


#18

is it just me or it that everytime electricity outage occurs, peak internet DL speed slows down considerably?

a slowdown by 50% or more at times merits a tag of being significant.

how does an ONU unit power itself? backup batteries? or power cable layed down alongwith fibre frm exchange?


#19

mmmm....There is no congestion at ONU's yet!

power: battries only...not UPS....as telecom equipments work on 48V DC!


#20

Where are these batt located ?