Ping dsl modem external ip address

Why can't I ping my PTCL modem's external ip address even when I'm using a different internet connection? There's always 100% packet loss. Is the modem blocking ping and can I enable ping? The modem is AN1020-25

[quote=“sbjaved, post:, topic:”]

Why can't I ping my PTCL modem's external ip address even when I'm using a different internet connection? There's always 100% packet loss. Is the modem blocking ping and can I enable ping? The modem is AN1020-25

[/quote]

This thing never worked so I guess its PTCL who is blocking WAN IP Pinging.

allow ping in modem firewall setting

redacted

[quote=“sirfnomi, post:3, topic:20753”]

[/quote]

Which router do you have & it's firmware version ?

This question is resolved.

More likely it is the DSL device

[quote=“Aciel, post:5, topic:20753”]

Which router do you have & it's firmware version ?

[/quote]

It's PTCL Jadoo Box

							<span> F@ST™  </span>
						
							<span> 2704R </span>
					
	<p> </p>
			
							<b><b>Board ID:</b></b>
						
							<b><b>F@ST2704R</b></b>
					
							<p> </p>								<p><b><b>HardWare Version:</b></b></p>							
						
							<b><b>253497116</b></b>
					
							<p> </p>								<p><b><b>Serial Number:</b></b></p>							
						
							<b><b>PT1226603002556</b></b>
					
							<p> </p>								<p><b><b>Mac Address:</b></b></p>							
						
							 
					
							<p> </p>								<p><b><b>Build Timestamp:</b></b></p>							
						
							<b><b>120915_1838</b></b>
					
							<p> </p>								<p><b><b>Software Version:</b></b></p>							
						
							<b><b>7.115.1d4_F2704R_PTCL</b></b>
					
							<p> </p>								<p><b><b>Bootloader (CFE) Version:</b></b></p>							
						
							<b><b>7.115.1</b></b>
					
							<p> </p>								<p><b><b>DSL PHY and Driver Version:</b></b></p>							
						
							<b><b>A2pD035j.d24d</b></b>
					
							<p> </p>								<p><b><b>Wireless Driver Version:</b></b></p>							
						
							<b><b>5.100.138.2001.cpe4.12L04.3</b></b>
					
							<p> </p>								<p><b><b>Uptime:</b></b></p>							
						
							<b><b>0D 5H 42M 7S</b></b>
					
	<p> </p><p> </p>