Okay, here is what happened with me.
My phone line was dead, they recorded a complain. After a day, phone is still dead and Internet is also not working. I called them again to know that status of my earlier complain. I got a really strange reply. They told me that the problem is solved. Ooops! This is really strange for me. Instead of solving the problem their support staff is simply closing the trouble ticket. When I complained that how they can mark the complain as 'Solved' while the issue is still there????? In reply, they gave me a new complain number. Hehe, what a support???
There management probably does not know how their support staff is handling complains. They will only see complains marked as 'Solved'. They should have some way to get customer feedback. So they know what is happening actually and customers are suffering.
I am seriously thinking to change my ISP. PTCL was horrible and now LDN is also looking similar. Is there any good ISP out there???