Latency issues

I have a question for people using Ptcl's internet in Rawalpindi. A while ago we had alot of latency problems with pings being 100-200ms higher at around 7pm->2am and then all of a sudden it stopped happening but now its back again.

So i just wanted to know if its just me or everyone in general and why on earth does this keep happening?

These are my line stats.

Downstream Upstream

SNR Margin

:

24.2 7.5 db

Line Attenuation

:

36.0 20.1db

Data Rate

:

4608 1109 kbps

Max Rate

:

18628 1196 kbps

POWER

:

6.3 12.3 dbm

its an overall server issue..rest your stats are superb.!

do we have any eta on when it will be resolved?