Internet Light is Red


#1

For the last 3 days my internet light on my VDSL Ptcl Broadband connection is red while the DSL light is green.

Here are the errors I found in the system log of the modem/router:

get view failed VID(IPInterface) VN(DEV.DSL.LINE1) Err(-5)

get view failed VID(IPInterface) VN(DEV.DSL.CHL1) Err(-5)

get view failed VID(IPInterface) VN(DEV.BRIDGING.BR1.BRPORT12) Err(-5)

Web set failed.(objname: OBJ_PINGTEST_ID identity: IGD.WD1.WCD1.WCIP1 iRet: -10)

get view failed VID(PINGDiag) VN(IGD.PINGDIAG.CFG2) Err(-5)

del view failed VID(PINGDiag) VN(IGD.PINGDIAG.CFG2) Err(-5)

Everytime I complain they say they’re sending an engineer but no one visits.


#2

Go to your exchange and lodge a complaint in-person.