HP authorized repair/service center


#1

Anyone have any experience with getting repair work done on HP notebooks in Islamabad?

I found the following info on this link for HP authorized service centers in Pakistan:

[quote=", post:, topic:"]
Compsi Pvt Ltd

Tel: +92 42 583 3330 2

+92 42 586 0051

+92 42 586 0057

Mushko Electronics Pvt Ltd

Tel: +92 21 566 0771

+92 21 566 0773

+92 21 566 0490

New Horizon Computer

Tel: +9221-111484357

Roma Computers Pte Ltd

Tel: +92 21 455 0781

+92 21 455 1622

[/quote]

Any one here have any experience with any of them? How was the comparative cost of repair, service and turnaround time?


#2

Here are some website URLs I found:

ROMA: http://www.romakhi.com/branches.html

COMPSI: http://www.compsi.com/how_to_buy.html

MUSHKO: http://mushko.com/countrywide_presence.html

NEW HORIZON: http://www.newhorizonit.net/web/index.html


#3

May I know what kind of problem you need to get fixed?

Is it a warranty claim?


#4

Non-warranty repair on HP DV6 laptop. The back-plate (plastic) on the underside of the body is cracked and needs to be replaced.


#5

I doubt you can get such a part from a service center in Pakistan. Any laptop repair shop in Dubai plaza might be a lucky place.

I have a dead DV 2000 laptop, not sure if it has same plastic part you are looking for.


#6

[quote=", post:5, topic:15356"]

I doubt you can get such a part from a service center in Pakistan. Any laptop repair shop in Dubai plaza might be a lucky place.

I have a dead DV 2000 laptop, not sure if it has same plastic part you are looking for.

[/quote]

I don’t want to get the part to fix it myself. There are some issue with the LCD hinge cover too so it needs to be fixed by some trained technician. An authorized service/repair company should be able to get parts from HP directly. The product is still under warranty but I doubt this damage is covered under it. I want to use the proper repair channel but don’t know which one is the better option from those listed in the OP.


#7

any of the centers, you listed, should accept your repair request. and yes they get the parts from manufacturers.

I believe the Mushko was respected in that regard (if I remember older posts on WP about warranty claim or repair request).

And paid repair requests would be initiated sooner than the warranty claim.

BTW if you are not sure about its warranty then read your warranty detail. Breakage might also be covered in warranties if the cost of the laptop includes accidental breakage insurance cost. But this is normally used to be an optional extension when you get a customized laptop. If you purchased the laptop from local market, there would be rare chances that it would be covered in warranty.

(I just heard that now a days these local authorized service centers in Pakistan are not being honored by the manufacturers due to their fraudulent activities of requesting repair charges from customers and in against initiating warranty claims for fake service tags to receive product parts for free of cost)


#8

Thanks for the info.

[quote=", post:7, topic:15356"]

(I just heard that now a days these local authorized service centers in Pakistan are not being honored by the manufacturers due to their fraudulent activities of requesting repair charges from customers and in against initiating warranty claims for fake service tags to receive product parts for free of cost)

[/quote]

That sucks! These are listed on HP's website and there is no way to access any info regarding a repair center's back-end supply issues.


#9

^ They don't usually have such issues with their supply.

Manufacturers do it quickly, they just require a valid service tag from the service centers to verify the warranty period of the product. And ship the needed parts which are covered within the warranty

The delay mostly is made from these irresponsible service centers just to make customers uncomfortable. (Mushko, as I remember, were the ones who accepted and processed the request sooner according to the user on WP)


#10

Sent off an email to all four. Will update on how they respond.


#11

Already getting read receipts from New Horizon. :huh:


#12

Just talk to HP online support and theyll be able to guide you better on what your options are.


#13

Got contacted by New Horizon yesterday morning via email. They refused to do any repair work and/or replacement. Still no replies from the other three.


#14

Thanks Asad.. Nice information...


#15

[quote=“Asad, post:13, topic:15356”]

Got contacted by New Horizon yesterday morning via email. They refused to do any repair work and/or replacement. Still no replies from the other three.

[/quote]

Any luck getting the required part from these authorized service centers ? I am asking because I need a motherboard for a HP notebook, or should I buy directly from ebay ?


#16

Nope. These damn HP reps here in Pakistan did nothing to help me. My email got no response at all from Mushko, Compsi and Roma. New Horizon just contacted me to say they don't do repairs. The reply I sent back garnered no further response.

I am thinking about contacting HP directly and informing them of the fiasco this has been and to ask them that the part be shipped to me directly. Meanwhile, I got a DIY mod done to fix the issue.

In all, go with Ebay. You will at least get an actual helpful email response from the seller there. :rolleyes:


#17

[quote=“Asad, post:16, topic:15356”]

I am thinking about contacting HP directly and informing them of the fiasco this has been and to ask them that the part be shipped to me directly. Meanwhile, I got a DIY mod done to fix the issue.
[/quote]

That might contribute to improvement in services by our local distributors/service centers.

[quote=“Asad, post:16, topic:15356”]

In all, go with Ebay. You will at least get an actual helpful email response from the seller there. :rolleyes:

[/quote]

I am searching and contacting sellers now :)


#18

Well I got a positive response from New Horizon last year. They replaced my LCD in 30 mins, while Mushko was asking to give the laptop to them for 4-8 weeks!

I posted the thread here:


#19

Dear fellaws I finally got a problem with my 4-5months old(under warranty) netbook. The issue is that screen gets pink-out...Upon tilting it to various angles can bring back the image to it's normal condition. The issue seems to be of a faulty or malfunctioned video cable/ribbon. I've googled it and came to know that it is at times a common and easy to trouble-shoot issue.

Now since my netbook is under warranty I want to know where will it be done in Lahore. And how much will they charge. Apparently its a manufacturing fault and I don't want to spend even a penny. Kindly share your experiences, and that too quick.


#20

[quote=“Mazahyr, post:19, topic:15356”]

Dear fellaws I finally got a problem with my 4-5months old(under warranty) netbook. The issue is that screen gets pink-out…Upon tilting it to various angles can bring back the image to it’s normal condition. The issue seems to be of a faulty or malfunctioned video cable/ribbon. I’ve googled it and came to know that it is at times a common and easy to trouble-shoot issue.

Now since my netbook is under warranty I want to know where will it be done in Lahore. And how much will they charge. Apparently its a manufacturing fault and I don’t want to spend even a penny. Kindly share your experiences, and that too quick.

[/quote]

BUMP!!!