There are issues with every ISP one or the way other. My story starts with my dream of having broadband connection so PTCL was my first choice.
As soon as I subscribed it, my old problems in area like telephone wire being broken by high trucks, increase in noise or earth in line after raining, etc - was always a headache. If you complain DSL department will say, it's clear from us contact exchange for line related problems. Even there was a time when I was billed for monthly DSL charges while my line was dead for whole that month, I have two PTCL connections at home and I have to launch complains once a month due to problems in line (now I have made some settings with line man so he comes when I call him at his mobile). But I got fad-up with this and meanwhile Wateen launched first WiMAX in Pakistan.
I ditched PTCL and made a mistake of registering at Wateen website which said register here and our representatives will get in touch - two months nothing happened, no one came and I was without net. Then one of my relative's friend opened a franchise near Water Pump (Karachi) so I requested him to send guys over to my home in Korangi.
When his guys came with device, inside my room it was not catching signals but when he went closer to window it started to catch some weak signals but Internet was working. He said, the service is new but with time it will improve so I shouldn't worry. I purchased the device and it was disaster and worst Internet experience ever.
Meanwhile, Worldcall EVDO was launched. So I again ditched Wateen, asked them to refund my cheques and shove up their device. Not to mention, during this time, I was wrongly billed (some calls to Sri Lanka and UAE were billed to me which were never made), common connectivity problems, their reps also came to my home to help and one of them was very honest and gave me good suggestions.
I got USB device on first call and it was pre-configured and when I plugged in, it was awesome - an experience I never experienced at home - sometimes by downloads will go up to 124kbps on 256kbps connection (I posted tests and screen shots of download managers in Worldcall threads during Oct/Nov of 2008). Until December there were no issues but by then they had capped the speeds so I wasn't getting above 50kbps in ideal conditions.
Then I upgraded from USB to CDMA wifi router because I had two laptops and one PDA device and mostly all were used at same time by my brother, my sister and me. As time passed, by average download speeds dropped and now ideally I get 35kbps (max.) but mostly something between 4~8kbps in worst and normally 15~28kbps.
Since two months, i.e. May/June of 2009 - this connection became a nightmare in a sense that I would get disconnected from Internet or browsing will stop while control panel in router will show I am still connected, nonetheless, it will require restarting of router and then things will go fine - it sounds fine but it's pain in the a$$ when you restart your router 5 times in one hour and my download speeds reduced drastically to 4~9kbps in worst~ideal conditions.
I started to complain and customer support helpline isn't much different than that of PTCL/Wateen so promises of 24 hrs were made but nothing will happen. Then last week I got pissed off and sent an email to their feedback email address and requested higher management to look into the matters reported in Worldcall thread by many people and specified my case in detail.
Next day, I got a call from Worldcall and their field engineers came - they did something or not but when they were finished doing something through their control panel (on his laptop) - my connection showed download speed of 30~45 kbps (I tried different sites to download and different files) but the speed was dot 30~45kbps and continued till today morning.
Now I am getting variance between 7~35kbps on 256kbps (at the moment sum of 12kbps on ftp/torrent downloads which was about 15 minutes a go a sum of 20~25kbps).
So far, I have wasted a lot of money in different ISPs but given in my location, WC EVDO could be said the best (not the best but the best in my case - hope you can see the difference). Based on my experience, I can conclude that wired connections (e.g. fibre/telephone ADSL based) are the best in terms of performance plus they are cheap as to cost - so I would always recommend anyone to go for wired connection but which ISP?
I can't say as it needs to be looked into on a case to case basis, e.g. in my case, Multinet, Worldcall do not have wired broadband service in my area but for the same money I pay for 256kbps one can easily get 1mb connection.
If someone is not willing to go for wireless broadband, then I would suggest they should, again, look for performance in their area. WiMAX and EVDO are entirely different technology, some of my friends are pissed off with Wateen in Karachi while some in Lahore say they are pleased with it and same is the case with EVDO, my friend in Gulshan-e-Iqbal says it is extremely good (he is also a victim of wateen) and the best he ever had but another friend in Korangi hates Worldcall EVDO and has switched to PTCL EVDO 3 months ago.
I hope my experience and this long post will enable users to make an informed decision. Thanks for taking your time reading this post and please ignore my typos and gramatical mistakes.
Just received confirmation calll from WC rep about satisfaction, I told him currently it's slow download so he said ftp/torrent depend on many factors which was quite logical reply and now my ftp/torrent have are having vairance b/w 15~28kbps.