Today I received my monthly Bank Alfalah CC Statement and found that they have increased the monthly SMS Alert subscription fee. I went online to their website to check the Schedule of Charges and was shocked to know that they have included Annual and Renewal fees for all their cards in the Schedule of Charges applicable from Feb, 2011. I called their helpline to confirm this but the customer support executive refused to comment or give a clear guidance on this issue. I asked him that its there in the charges document it means that you will charge it he replied "Sir we have not yet charged you these fees, we will notify you when we will charge it". I asked him to clarify me on this issue as these fees were not there last year and now suddenly they have included it in their SOC document but he refused to comment or deny it.
New schedule of charges can be viewed at the following link: